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🎯 Here are some key takeaways:
Embrace the familiar
Introduce novel features while retaining some familiar elements to ease the transition. Use familiarity as a guiding principle to ensure that innovation doesn't become disorientation.
Don’t make drastic changes
When upgrading or adding new features try to introduce change gradually over time. Try not to introduce jarring changes overnight, even if they are objectively “better.”
Design cross-platform consistency
Make sure the design and user experience are consistent across various devices and platforms. This will provide a familiar experience for users as they use their various devices.
Build trust through consistency
Consistency in branding, marketing, and the user interface will help to build trust and brand loyalty among customers
Don’t get too comfortable
Remember that this effect can eventually wear off if users grow tired of the same thing over and over again. As industry and trends change, make sure you are keeping up with patterns that are familiar to your users.