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🎯 Here are some key takeaways:
Avoid basing decisions solely on success stories
Remember that for every success story, there may be numerous unseen failures. Balance your understanding by considering both.
Look for what isn't immediately visible
Seek out the hidden stories, the unspoken challenges, and the less obvious failures that aren't obvious or in plain sight.
Learn from the industry's failures
Look beyond your organization and study industry-wide failures to avoid repeating common mistakes.
Value all customer feedback
Actively seek feedback from a diverse range of users, including those who are less vocal or have stopped using the product or service.
Balance data with context
While data is crucial, understanding the context, including the failures and the non-survivors, is essential for accurate analysis and decision-making.