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🎯 Here are some key takeaways:
Be mindful of memory limitations
Recognize that participants may unintentionally confabulate due to memory gaps or cognitive biases. Avoid relying only on individual anecdotes when making decisions.
Cross-reference with objective data
Validate participant claims and memories by comparing them with actual user behavior, analytics, or other objective sources of information.
Create an open and non-judgmental environment
Encourage participants to be honest about their experiences and provide them with ample opportunity to correct or revise their responses as they reflect on their experiences.
Practice active listening
Pay attention to what participants are saying and listen for inconsistencies or details that may indicate confabulation. This will allow you to probe deeper or validate their statements.
Encourage participant reflection
Ask participants to think aloud, reflect on their experiences, and review any conflicting information to help them differentiate between accurate memories and confabulated details.